Customer Experience (CX) vs User Experience (UX): Ultimate Guide
Overview of Customer Experience and User Experience People often think that both user experience and customer experience are the same. Although CX and UX are separate and unique. Both play…
Business of Experience: Challenges and its Best Practices
Introduction to Business of Experience Organizations use CX to track customer touchpoints and serve them accordingly to get more benefits. No doubt CX has become beneficial for business, but it still…
Contact Center Intelligence in Banking
Introduction Contact centers serve as centralised hubs for consumer queries, feedback, providing support, assistance and other interactions across various channels. These centers typically rely on human agents who handle customer queries manually, addressing…
Contact Center Intelligence: A Beginner’s Guide
Introduction to Contact Center Intelligence Contact center intelligence refers to the use of advanced technologies such as artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to improve…
Building Customer Contact Center using AWS Connect
What is Amazon Connect? Amazon Connect is an omnichannel cloud contact centre. One can set up a contact centre easily using amazon connects user-friendly platform in a few steps. Also, one…
Responsible AI to Improve Customer Service: Quick Guide
Introduction to Responsible AI for Customer Service As Artificial Intelligence technologies become more pervasive, solutions such as recommending products, risk assessment, behavior assessment, personalization processes, etc., become less visible and transparent in…
NLP for Sentiment Analysis in Customer Feedback
Introduction to Sentiment Analysis A computational method called sentiment analysis, called opinion mining seeks to ascertain the sentiment or emotional tone expressed in a document. Sentiment analysis has become a…
Customer Intelligence Benefits with AI and Platform Use Cases
Introduction to Customer Intelligence Businesses can not exist without their customers. Customers are essential for every business as they bring revenues. Every business is in the race to attract more…
Empowering Contact Centers with Amazon Connect & Polly
Introduction to Contact Centers and their Importance In this digital era, customer experience is supreme. Businesses are involved in seeking solutions to refine their customer interactions and build brand loyalty.…
Transform Contact Centers with Chatbots
Introduction In today's rapidly evolving financial landscape, contact center experiences are pivotal in shaping customer satisfaction and loyalty. Despite technological advancements and a heightened focus on customer satisfaction, many customers struggle to…
