Contact Center Intelligence in Banking
Introduction Contact centers serve as centralised hubs for consumer queries, feedback, providing support, assistance and other interactions across various channels. These centers typically rely on human agents who handle customer queries manually, addressing…
Decision Analysis Challenges and its Use Cases: Quick Guide
Introduction to Decision Analysis Human beings make decisions at every step of their lives, but very few of them can analyze the consequences deeply. The purpose of decision analysis is…
Intelligent Decisioning System Tools and Principles
Introduction to Intelligent Decisioning System Intelligent Decisioning is the discipline that augments Data Science with theory from social science and decision theory. It is an autonomous approach for making a knowledgeable and…
Leveraging Predictive Analytics for Improved Decision-Making
Introduction to Predictive Analytics Technological advancements have made collecting and storing data more accessible for businesses. The challenge now lies in effectively analyzing the data to gain meaningful insights and…
Top Decision Analysis Tools for Businesses
What is Decision Analysis? A decision is an essential part that enables people to decide between two or more alternatives. The outcome must be associated with an incredible value and…
Contact Center Intelligence: A Beginner’s Guide
Introduction to Contact Center Intelligence Contact center intelligence refers to the use of advanced technologies such as artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to improve…
Intelligent Enterprise for Retail Industry: Ultimate Guide
Introduction to Intelligent Enterprise for Retail Industry In the retail industry, radical changes are occurring rapidly nowadays - sometimes, people need help to predict them. It is one of the different…
Geospatial Analytics using Presto and Hive
Introduction to Geospatial Analytics Geospatial Analytics is related to data that is used for locating anything on the globe, an uber driver to a man in a new neighbourhood place…
